Purchase Orders & Advanced Credit - Elsa Support

Purchase Orders & Advanced Credit

School Purchase Orders

What is it: If your school wants to order and pay on credit terms, our simple Purchase Order system allows you to do this quickly and easily.

What we need: If you are a school and want to place an order through your organisations purchasing system, we require you to download and complete our purchase order form – even if you have your own document. Our form can be found here: Elsa-Support-Ltd-Order-Form

Why: We need an email address to send you your invoice – generally the finance department, and an email address for us to send whoever you want to have the link to download the resources – generally the team member who will be using the resources. Rarely are these the same. We know from years of experience that completing our order form helps prevents undue delay and frustration by both parties, and is the quickest and easiest way to receive your resources.

Please email your completed order form to: info@elsa-support.co.uk

What happens next: Within 48 hours of us receiving your completed order form, the invoice email address will receive the invoice and your resources email address will receive a link to download the resources. We then send an email to both confirming the order has been processed, please check your spam folder if you have not received any notification from us.

  • Order Numbers: Please note, we cannot accept orders on credit terms without an official school/organisation purchase order number.
  • Minimum Order Value: A minimum order value of £20 is required for all orders on credit terms. All prices include VAT at the current rate.
  • Payment: Our payment terms are strictly net 30 days, and can be made by BACS or Cheque. Details are stated in full on your invoice.
  • Reply Address: Please do NOT send us an order from a ‘no reply’ email address. If we have questions we need to be able to contact to you.
  • Downloads: Please note all our resources are for download. They are not physical products unless specifically stated. Once you have received the links to download your resources, the order is complete.

Printed Products: We have a range of printed products in the Debbie’s Hive section of the website.  We produce and send these direct to you by post. You may use the purchase order form for these products, and you may mix downloads and printed products on the same order. You will receive our printed products generally within 3 – 5 working days of confirmation of dispatch. Postage is charged extra at cost. Please contact us if you require confirmation of postage cost prior to order processing.

Advanced Credit - For Schools, Local Authorities, and other Organisations

What is it: Advance Credit is a simple way to give your team access to resources without having to pay every time – think of it a bit like each having a gift card that you set the amount they can spend.

How this works: You purchase ‘credit’ in advance for any of your team. For instance, if you have a £200 budget for 10 staff members, the 10 specified individuals could each receive a £20.00 credit balance they can redeem. They can go to the website at anytime to select the items they want over the course of a term or year without having to pay for them individually.

What we need from you: We require you to download and complete our advanced credit order form if you wish to take advantage of this facility, which can be found here: Advanced Credit Form. We need an email address to send you your invoice – generally the finance department, and the email addresses for EVERY team member you wish to have a credit balance along with amount they have to spend. This must be the same amount for each team member.

Please email your completed advanced credit form to: info@elsa-support.co.uk

What happens next: Within 48 hours of us receiving your completed advanced credit order form, you will receive your invoice for the full amount. Payment can be made by BACS or Cheque and full details are on your invoice. Please check your spam folder if you have not received any notification from us.

Please note, the credit balance can only start to be redeemed by your team once we receive payment in full.

Sample invoice you will receive:

  • Do I need to do anything more: Each member of your team will be responsible for ordering what they want and when, but you will be able to log into the website at any time to view the current balance. You may also if you wish, top-up their credit at any time by completing a new Advanced Credit Form
  • Can my team buy additional resources: If the individual team member wishes to purchase items over and above their credit balance, they may do so at any time using a credit/debit card or PayPal, as they will have their own account created as part of this process.
  • Order Numbers: Please note, we cannot accept advanced credit orders without an official school/organisation purchase order number.
  • Minimum Order Value: A minimum total order value of £20 is required for all advanced credit orders. All prices include VAT at the current rate.
  • Reply Address: Please do NOT send us an order from a ‘no reply’ email address, if we have questions we need to be able to contact to you.

Redeeming credit: Once a team member selects any resources from the website, the value of those resources will be deducted from their remaining credit balance and the team member will receive an email with a link to download the items. Team members can log into their own account on the website to access their resources for download at any time. For any physical printed items selected, they will be asked to confirm a delivery address and will receive an email upon despatch, followed by delivery within 3 – 5 days. Postage for physical items will be taken at time of order from the team members credit balance.

Advanced Credit - For Individuals

What is it: Think of it a bit like buying a gift card – you can load it with an amount to spend at some point in the future.

How it works: You may purchase ‘credit’ in advance of buying any items. For instance if you have, or your school has a budget of £100.00, you can purchase £100.00 worth of credit and then come back to the website at any time to select the items you want over the course of a term or year without having to pay individually every time you want something.

What to do: You can purchase ‘credit’ by clicking on ‘Buy Credit’ from the top right of any page on the website:

Redeeming your balance: You can choose to pay for your items at the checkout by redeeming some or all of your credit balance, pay for the items with your credit/debit card, PayPal account or combinations of both:

Can I see my balance: You credit balance will always be available to view on the top right of every page. Once you have a credit balance the ‘Buy Credit’ changes to ‘Buy More’:

Can I top up my balance: If you wish to top-up your ‘credit’, click on the ‘Buy More’. You can top-up your balance at any time, in multiples of £10.00 or set a custom amount:

How do I access my account:  You can log into the website at any time using your username and password created during the setup process to download any of your resources, check your balance or get your invoice.

Condition of Acceptance

As the vendor, these purchase order and advanced credit order terms and conditions supersede all others unless otherwise agreed in writing by us prior to order. Your order is accepted and processed specifically on this basis.

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Purchase Advanced Credit

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Choose the value of credit you would like to purchase. Note that the minimum purchase is £10.00

If you would like to purchase an amount not shown, click on Other amount and enter your required amount in the box that appears.