Privacy Policy - Elsa Support

Privacy Policy

Who we are

Our website address is: This Privacy Policy sets out how Elsa Support uses and protects any information that you give us when you use this website. Elsa Support is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement. This website is owned by Elsa Support Ltd, a company registered in England whose company number is; 07117051 and whose registered address is: 2 Clifton Moor Business Village, James Nicolson Link, York. YO30 4XG. Elsa Support may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy is effective from August 2019.

What we collect

You are required to set up an account on this website in order to purchase and receive any of the ‘pay for’ resources. We collect your email address and  to create an account and provide you with the download link to your purchased resources. This information is kept confidential and is not (and will not be) shared with or sold to third parties except in such exceptional circumstances that we may be required to do so by law. If at any point you want us to remove your account from our data base you can do by contacting us by email at You can browse and download any of the free resources as a guest of this website, you do not need to set up an account for this purpose.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymous string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Newsletter Subscription

We collect your email address and first name if you decide to subscribe to our Newsletter facility so that we are able to send the newsletter to you. There is a subscription form on each page of the website. You are required to verify your email address in order to subscribe to the Newsletter. An email is sent to you with a clickable link. You must click this to subscribe. If you do not click this link, then you will not be sent newsletters from the website. This 2-step subscription is to protect your email address and to ensure it is actually you that has asked to subscribe to our newsletter. You can unsubscribe at any time by either clicking ‘unsubscribe’ at the bottom of the newsletter or by contacting and asking for your email address to be removed from the newsletter subscription.


All payments are processed through PayPal. Please check their Privacy policy as Elsa Support is not responsible for any information that PayPal collect on you, in order to process your payment.


We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies are used on this site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Downloadable files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

Controlling your personal information

We will not give out, or sell, your personal information to anyone unless required by law to do so. You may request details of personal information which we hold about you by emailing us at If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Google Analytics

We use Google Analytics software (Universal Analytics) to collect information about how you use the website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements. Google Analytics stores information about:

  • the pages you visit on our website
  • how long you spend on each page of our website
  • how you got to the site
  • what you click on while you’re visiting our website

We do not collect or store any personal information to identify who you are, and we do not allow Google to use or share our analytics data. You can opt out of Google Analytics cookies:

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.



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